Zopim Live Chat review overview:
This post takes a look into the Zopim Live Chat system, features, functions and how to engage with your website visitors. I will give you real world examples of how this Live Chat system has helped generate tens of thousands for a business I work for.
Does this apply to you?
You run a business an online one obviously and you’re stuck for ways to engage with your visitors. Email marketing is great return isn’t too bad, and of course you have contact forms on your website to catch lead data.
Both are excellent ways to generate and capture leads for your business. However both are not real time, by this I mean they are after the fact.
Looking for a new way to engage with your website visitors?
If you’re anything like me you’re always looking at new ways to engage with site visitors and generate new leads for your business to push to the sales team for follow up and such. Around 2 years ago I started researching into Live Chat systems to help the business grow and deal with customer queries in real time.
The site itself offers a wealth of services and I have contact forms on each page, request a quote forms and so on. The phone number is prevalent throughout the site to encourage phone calls in.
Here’s the problem with the above
All of the above measures work, no doubt about it. However what I have noticed over the last 2 years of using Zopim Live Chat is that not everyone want’s a phone call, not everyone wants to be emailed.
It’s all about immediacy
In this day and age of short sharp bursts of content and getting answers to questions in second many people want there questions answered there and then. They could be in a meeting about to go into a meeting and need an answer to present or they just don’t have the time to fill out a contact form or make a phone call. I know this from personal experience.
Searching for Live Chat systems
The web is awash with a varied mix of Live Chat systems, each with varying features to the other. In fact I even tried WordPress plugins aimed at Live Chat, some were good some not so good.
They just didn’t cut it, I needed more. Then I saw the free trial of Zopim Live Chat and thought why not try it out?